Terms and Conditions: summary

Who we are

SIbPay is operated by Siberlogy s.r.o., Olešnice 104, 517 36 Olešnice, Czech Republic, company ID 21294461, VAT CZ21294461. Contact: info@sibpay.cz, +420 733 392 354 (working days 8 am to 5 pm).

The service

The SIbPay app records cash and card sales, issues receipts and handles EET 2.0. Without card payments the app is free.

Cards are accepted through the Softpay payment app and settled by the acquirer Shift4. We register you with them on your behalf (power of attorney, art. VI).

Card payments work on an Android phone with NFC, switched on separately on each device.

The ZCS Z92F terminal can be bought or rented. Card payments on the terminal are not available yet.

Fingerprint payment works only on the terminal in terminal mode. A customer's wallet works only at the shop where they paid first.

Prices

Card payment fees follow your plan (Základ or Plus) in the price list. Tap to Pay on a phone has a minimum of 399 Kč a month per device with at least one payment that month.

Terminal: purchase 2 990 Kč, or rent 299 Kč a month for at least 6 months.

Fingerprint payment: 0 % for the first 6 months, then 1 % per payment. If the terminal also accepts cards, 99 Kč a month on top.

Refunds 0,45 % of the refunded amount, chargebacks 185 Kč per dispute, payouts 1,25 Kč each.

Term and termination

The contract is for an indefinite period. Either side can terminate it in writing or by e-mail with 1 month's notice.

A rented terminal must be returned within 14 days after the contract ends; the minimum rental period still applies.

A terminal order can be cancelled until we ship it: write to info@sibpay.cz.

Changes, law and complaints

We announce changes to these terms by e-mail in advance; you may terminate the contract if you disagree.

Czech law applies. Complaints about the service, fees and the terminal follow the complaints policy at sibpay.cz/reklamace.