Question 1

Do I need special equipment?

Accepted Answer

No. You can accept cards on the Z92F terminal or on an Android phone with NFC.

Question 2

How quickly can I start taking payments?

Accepted Answer

Registration takes a few minutes. We switch on card payments once the bank approves you.

Question 3

Which phones does SIbPay work on?

Accepted Answer

Android phones with NFC that receive security updates (no older than 12 months).

Question 4

How much does it cost?

Accepted Answer

Základ plan: 0,79 % for consumer cards from the EEA, 0,59 % during the promo. Business and foreign cards 1,99 %. Terminal 2 990 Kč, or 299 Kč a month.

Question 5

How much does the app cost?

Accepted Answer

Nothing without card payments. You only pay card payment fees according to your plan.

Question 6

What is the difference between Základ and Plus?

Accepted Answer

Základ is only a percentage of each payment. Plus has a lower percentage plus a fixed 0,50 Kč per payment and is for card turnover from 200 000 Kč a month.

Question 7

Buy or rent a terminal?

Accepted Answer

Buy it for 2 990 Kč once. Rent it for 299 Kč a month, for at least 6 months; the terminal stays ours.

Question 8

What is the warranty on the terminal?

Accepted Answer

24 months on a purchased terminal. If a rented one has a fault you did not cause, we replace it free of charge.

Question 9

Does the terminal work outdoors?

Accepted Answer

Yes. Over Wi-Fi, or with a data SIM card for 99 Kč a month.

Question 10

When do I get the money?

Accepted Answer

Every day, straight to your account. A payout costs 1,25 Kč.

Question 11

Is it secure?

Accepted Answer

Yes. The certified Softpay payment app reads the card and the acquirer Shift4 settles the payment. Card numbers never reach us.

Question 12

Do I need a cash register for EET 2.0?

Accepted Answer

No. Receipts and sales registration are in the app, and we handle EET 2.0 for you from 1 January 2027.

Question 13

How much does EET 2.0 cost?

Accepted Answer

Nothing. It is included.

Question 14

When will fingerprint payment be available?

Accepted Answer

We are preparing it. Leave us your contact and we will let you know when it launches.

Frequently asked questions

Start taking payments